성과
4.2/5
- ≤3h평균 응답 시간
- 100.0%정시 납품율
- -{0}건의 주문
사소한 맞춤 제작
디자인을 통한 맞춤 제작
원료 추적 식별
완제품 검사
프로필
보고서 다운로드
by SGS Group
by SGS Group- 개요
- 회사 등록일2018-08-21면적(㎡)116지원 언어English수출 경력5업계 경력5
- 생산 역량
- 생산 기계8
- 품질 관리
- 원자재의 제품 지원 추적성Yes제품 검사 방법Inspection of all products, Random inspection, According to client's requirement모든 생산 라인에 품질 관리 수행YesQA/QC 검사원0
- 무역 배경
- 주요 시장North America(30%), Central America(30%), Eastern Asia(10%)공급망 파트너20주요 고객 유형Retailer, Wholesaler, Brand business, For private use
- R&D 역량
- 맞춤 제작 옵션sample processing, graphic processing, sample processingR&D 엔지니어0R&D 엔지니어 교육 수준
회사 리뷰 (3)
I will say this… I am pleased with the items I received. It looks amazing, and I appreciate the effort that was put into the packaging, especially with it coming from overseas. What I am not pleased with is the service.
In the beginning, things went well… but for whatever reason, the packages ended up being shipped back to the shipper when there was an issue with FedEx.
Unfortunately, the supplier didn’t send me tracking number or update me until the package was a day away. The Alibaba tracking was incorrect.
When I talked to the supplier about this, they were going to charge me additional fees to ship this back to me, until I asked for a refund and got Alibaba involved.
After that, there seemed to be some confusion about shipping the products back to me, and then she started typing in CAPS to me, expressing anger, lack of patience, and lack of empathy for my situation.
Good product, but their customer service skills need work. As a result, I advise to order with caution.
친환경 바이오 일회용 종이 컵 브라운 크래프트 charcuterie 컵
US$0.02 - US$0.03 / 개
공급업체의 응답:
Actually, it is the questions of FEDEX, while it deliver the first time, there is only one carton was put aside the customer's doorstep (and customer see it in the morning and retreat the refund), the other 9 cartons said it is refused by customer. We contact the forwarder at the first time and asked they to deal with it ASAP, however, it is already shipped back to the warehouse of overseas(which is in CA). After all, we paid extra USD202 to make FEDEX redeliver. Forwarder refused to bear the extra fee, they said it is because of customer's refuse of acceptance. And we never thought to charge to our customer for that as well, we just note him that there will be a fee for redeliver. We always put our customer at the first, and provide best service, not only best quality of products. Anyway, goods arrive successfully, even though there is misunderstanding or confusion about the tracking way. Hope everything goes well for us all. All the best!
08 Jan 2024
동영상 팁
02:52