الأداء
4.2/5
- ≤3hمتوسط وقت الرد
- 100.0%معدل التسليم في الوقت المحدد
- -{0} طلبات
أقل تخصيص
التخصيص من التصاميم
تحديد إمكانية تتبع المواد الخام
التفتيش على المنتجات النهائية
نبذة عن الشركة
تنزيل التقرير
by SGS Group
by SGS Group- نظرة عامة
- تاريخ تسجيل الشركة2018-08-21مساحة طابق الإنتاج (م²)116اللغات المقبولةEnglishسنوات التصدير5سنوات في المجال5
- قدرات الإنتاج
- آلات الإنتاج8
- مراقبة الجودة
- إمكانية تتبع المواد الخام لدعم المنتجYesطريقة فحص المنتجاتInspection of all products, Random inspection, According to client's requirementمراقبة الجودة التي تُجرى على جميع خطوط الإنتاجYesمفتشو QA/QC0
- خلفية عن التجارة
- الأسواق الرئيسيةNorth America(30%), Central America(30%), Eastern Asia(10%)شركاء سلاسل التوريد20أنواع العملاء الرئيسيينRetailer, Wholesaler, Brand business, For private use
- قدرات R&D
- خيارات التخصيصsample processing, graphic processing, sample processingمهندسو R&D0مستويات تعليم مهندسي R&D
تقييمات الشركة (3)
I will say this… I am pleased with the items I received. It looks amazing, and I appreciate the effort that was put into the packaging, especially with it coming from overseas. What I am not pleased with is the service.
In the beginning, things went well… but for whatever reason, the packages ended up being shipped back to the shipper when there was an issue with FedEx.
Unfortunately, the supplier didn’t send me tracking number or update me until the package was a day away. The Alibaba tracking was incorrect.
When I talked to the supplier about this, they were going to charge me additional fees to ship this back to me, until I asked for a refund and got Alibaba involved.
After that, there seemed to be some confusion about shipping the products back to me, and then she started typing in CAPS to me, expressing anger, lack of patience, and lack of empathy for my situation.
Good product, but their customer service skills need work. As a result, I advise to order with caution.
صديقة للبيئة الحيوية كوب ورقي للاستعمال مرة واحدة البني كرافت charcuterie كوب
٠٫٠٢ US$ - ٠٫٠٣ US$ / قطعة
رد من المورِّد:
Actually, it is the questions of FEDEX, while it deliver the first time, there is only one carton was put aside the customer's doorstep (and customer see it in the morning and retreat the refund), the other 9 cartons said it is refused by customer. We contact the forwarder at the first time and asked they to deal with it ASAP, however, it is already shipped back to the warehouse of overseas(which is in CA). After all, we paid extra USD202 to make FEDEX redeliver. Forwarder refused to bear the extra fee, they said it is because of customer's refuse of acceptance. And we never thought to charge to our customer for that as well, we just note him that there will be a fee for redeliver. We always put our customer at the first, and provide best service, not only best quality of products. Anyway, goods arrive successfully, even though there is misunderstanding or confusion about the tracking way. Hope everything goes well for us all. All the best!
08 Jan 2024
نصائح مرئية
02:52