平台表现
4.2/5
- ≤3h平均响应时间
- 100.0%准时交货率
- -{0} 笔订单
轻定制
来图定制
有原材料追溯标识
经过成品检验
公司档案
下载报告
by SGS Group
by SGS Group- 概览
- 公司注册日期2018-08-21建筑面积 (㎡)116支持语言English年出口经验5年行业经验5
- 产能
- 生产设备8
- 质量检测
- 产品支持原材料追溯Yes产品检验方法Inspection of all products, Random inspection, According to client's requirement所有生产线均配备质检Yes质检人员人数0
- 贸易背景
- 主要市场North America(30%), Central America(30%), Eastern Asia(10%)供应链合作伙伴20主要客户类型Retailer, Wholesaler, Brand business, For private use
- 研发能力
- 定制选项sample processing, graphic processing, sample processing研发工程师0研发工程师学历水平
评论 (3)
I will say this… I am pleased with the items I received. It looks amazing, and I appreciate the effort that was put into the packaging, especially with it coming from overseas. What I am not pleased with is the service.
In the beginning, things went well… but for whatever reason, the packages ended up being shipped back to the shipper when there was an issue with FedEx.
Unfortunately, the supplier didn’t send me tracking number or update me until the package was a day away. The Alibaba tracking was incorrect.
When I talked to the supplier about this, they were going to charge me additional fees to ship this back to me, until I asked for a refund and got Alibaba involved.
After that, there seemed to be some confusion about shipping the products back to me, and then she started typing in CAPS to me, expressing anger, lack of patience, and lack of empathy for my situation.
Good product, but their customer service skills need work. As a result, I advise to order with caution.
环保生物一次性纸杯棕色牛皮纸熟纸杯
US$0.02 - US$0.03 / pieces
供应商回复：
Actually, it is the questions of FEDEX, while it deliver the first time, there is only one carton was put aside the customer's doorstep (and customer see it in the morning and retreat the refund), the other 9 cartons said it is refused by customer. We contact the forwarder at the first time and asked they to deal with it ASAP, however, it is already shipped back to the warehouse of overseas(which is in CA). After all, we paid extra USD202 to make FEDEX redeliver. Forwarder refused to bear the extra fee, they said it is because of customer's refuse of acceptance. And we never thought to charge to our customer for that as well, we just note him that there will be a fee for redeliver. We always put our customer at the first, and provide best service, not only best quality of products. Anyway, goods arrive successfully, even though there is misunderstanding or confusion about the tracking way. Hope everything goes well for us all. All the best!
08 Jan 2024
视频建议
02:52